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Privacy Policy

WATT-SERVICE LIMITED
Effective Date: 06/04/2025
Registered Address: 33 Second Avenue, London, UK, W3 7RX
Email: watt.service20@gmail.com

1. Introduction

At WATT-SERVICE LIMITED, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our services or visiting our website.

By using our services or accessing our website, you agree to the terms of this policy.

2. Information We May Collect

We may collect and process the following types of personal data:

  • Contact Details: Full name, phone number, email address, and postal address.

  • Booking Information: Service details, site access notes, and communications history.

  • Payment Details: Billing information (processed via secure third-party providers – we do not store card details).

  • Technical Data: IP address, browser type/version, time zone setting, browser plug-in types, operating system, and platform.

  • Marketing Preferences: Consent for promotional communication (email/SMS).

3. How We Use Your Information

We use the information collected to:

  • Provide services and complete your bookings.

  • Respond to your inquiries or complaints.

  • Issue invoices and process payments.

  • Communicate updates about our services.

  • Send offers or promotions (if you opt-in).

  • Comply with legal and regulatory obligations.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the legal bases we rely on for processing your personal data include:

  • Contractual obligation: To provide the services you request.

  • Legitimate interests: For business administration, fraud prevention, and direct marketing (where appropriate).

  • Consent: For email/SMS marketing, when you have opted in.

  • Legal obligation: Where required to retain certain records (e.g., for tax purposes).

5. Sharing Your Data

We do not sell your data. We may share your personal data with:

  • Trusted third-party service providers (e.g. payment processors, IT providers).

  • Legal authorities if required to comply with law enforcement or court proceedings.

  • Contractors or engineers carrying out services on our behalf.

All third parties are required to respect the security of your data and treat it in accordance with UK data protection laws.

6. How We Store Your Information

Your data is stored securely on encrypted systems and protected by firewalls and access controls.

  • Retention Period: We retain personal data only as long as necessary (typically 6–7 years for financial and legal purposes).

  • Once your data is no longer needed, it is securely deleted or anonymised.

7. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate or incomplete data.

  • Request erasure ("right to be forgotten").

  • Object to processing based on legitimate interests.

  • Withdraw consent for marketing at any time.

  • Request transfer of your data (data portability).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us at:
📧 watt.service20@gmail.com

8. Cookies (if website uses them)

We may use cookies to improve your experience on our website, such as remembering preferences or analysing traffic. You can manage cookie preferences through your browser settings.

9. Marketing and Communications

You may receive updates and special offers via email or SMS if you have opted in. You can unsubscribe anytime by clicking the link in the email or contacting us directly.

We will never spam you or share your data with third-party marketers.

10. Third-Party Links

Our website or communication may contain links to other websites. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 watt.service20@gmail.com
📍 WATT-SERVICE LIMITED, 33 Second Avenue, London, W3 7RX

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